âUnmoderated
Unmoderated Telemission takes a different approach, prioritizing detailed analysis and comprehensive feedback after the session is completed. It's ideal for scenarios where independent exploration and in-depth reflection are key.
Part 1: User Instruction and Configuration
Crafting Thorough Instructions:
Clear Objectives: Clearly articulate the goals you want the actor to achieve during their session. This might involve completing specific levels in a game, exploring certain features of a software application, or interacting with a website as a potential customer.
Focus Areas: Highlight specific areas of interest where you want the actor to pay particular attention. This could include specific gameplay mechanics, user interface elements, or potential pain points in a customer journey.
Reporting Guidelines: Provide guidance on the types of information you'd like the actor to capture in their report. This might include specific questions to answer, data points to collect, or observations to make.
Configuring the Session:
Session Length: Set a timeframe for the actor to complete the task. This will depend on the complexity of the task and the level of detail you expect in the final report.
Assets: Provide the actor with any necessary materials, such as access to a game, software, or website. If specific assets need to be created, provide clear guidelines and templates.
Part 2: The Unmoderated Session
Independent Exploration: The actor embarks on the task independently, following your instructions and recording their experience. They take notes, capture screenshots or video clips, and gather any relevant data.
In-Depth Analysis: After the session, the actor compiles a detailed report that goes beyond surface-level observations. They analyze their experience, provide insights, and offer recommendations based on their findings.
Part 3: Delivery and Review
Detailed Report: You receive a comprehensive report that includes:
Observations: Detailed notes on the actor's experience, highlighting key moments and potential issues.
Insights: Analysis of the data collected, offering potential explanations and interpretations.
Recommendations: Actionable suggestions for improvement based on the actor's findings.
Assets (If Applicable): Any additional assets created during the session, such as gameplay videos, annotated screenshots, or user feedback recordings.
Review and Action: You review the report and assets, gaining valuable insights into the user experience or task performance. You can then use this information to make informed decisions and take action to improve your product, service, or process.
Benefits of Unmoderated Telemission
Deep Dive: Unmoderated sessions allow for more in-depth exploration and analysis compared to real-time moderated sessions.
Independent Perspective: Actors provide unbiased feedback without the influence of real-time guidance.
Detailed Documentation: Comprehensive reports and assets provide a valuable resource for future reference and decision-making.
Flexibility: Actors can complete tasks at their own pace and convenience, allowing for greater scheduling flexibility.
Let me know if you'd like any adjustments or further clarification on either Telemission mode!
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